About SCBS

Who can the service help? 

The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone and online counselling to people 15 years and over who fit one of the following categories:

  • People who are suicidal
  • People caring for someone who is suicidal
  • People bereaved by suicide
  • Health professionals supporting people affected by suicide. 

The Suicide Call Back Service is especially suited to people who are geographically or emotionally isolated.

How it works 

The Suicide Call Back Service provides immediate telephone counselling and support in a crisis. Additionally,  we can provide up to six further telephone counselling sessions with the same counsellor scheduled at times best suited to your needs. 

Professional counsellors, with specialist skills in working with suicide-related issues, will assist you in working through difficult emotions. The counsellor will help you with goal planning, ensuring your own safety. and help to link you to other services in the community.

All information gathered during contact with Suicide Call Back Service is a Health Record that is recorded and stored securely and may be used for quality and training purposes. For further information, click here.

Client rights and responsibilities can be found here


How do I find out more?

Call the Suicide Call Back Service 1300 659 467, or register for our online counselling service. 

The Suicide Call Back Service is available 24 hours a day, seven days a week wherever you are in Australia

About On the Line

The Suicide Call Back Service is managed by On the Line, Australia's leading professional telephone and online counselling and training provider.

Operating 24 hours a day, seven days a week and staffed by a team of professional counsellors, social workers and psychologists, On the Line supports over 135,000 callers through crisis each year. 

On the Line is an expert provider in counselling for men, suicide prevention and mental health, managing several specialist services including MensLine Australia, the Suicide Call Back Service and SuicideLine (Victoria). On the Line also runs the LIFE (Living Is For Everyone) Communications project, part of the the National Suicide Prevention Initiative.