If you need support call our counselling team on
If someone’s life is in danger or there is an immediate risk of harm, call emergency services on 000.
For all non-urgent enquiries please fill out the form below. Enquiries will be answered during business hours.
Postal address: On the Line, PO Box 2335, Footscray VIC 3011
We will respond to all complaints in a confidential, sensitive and prompt manner. We shall provide you with an outcome report. Making a complaint will not compromise your right to access our service. Your complaint will be treated fairly and without discrimination.