The Suicide Call Back Service offers text-based online counselling with a professional counsellor. The service is available for people in Australia affected by suicide, including:

  • People who are feeling suicidal
  • People who are worried someone they know may be suicidal
  • People who have lost someone to suicide.

Online counselling is free and confidential, and allows you to access professional support wherever you are in Australia, at any time of day or night. The service is available 24 hours a day, 365 days a year.

To access online counselling, please fill in the registration form below. 
Please note this service is only available to people living in Australia. Unfortunately we cannot provide assistance to people outside Australia and we recommend you contact your nearest support service.

If you are a returning user, please log in with your existing email and password.

All contact with the Suicide Call Back Service will form part of a Health Record that is recorded and stored securely in accordance with the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth) and may be used for quality and training purposes. For further information, click here.

Terms of Service can be found here.

Please note that when you enter the online counselling area you may have to wait some time, depending on how busy our counsellors are.

Please ensure your password:

  • is at least 8 characters long.
  • If you do not receive an email, please check your junk and or spam email folder for a message from Please also add this email address to your safe senders list.

Only residents located within Australia are able to register accounts. Your country has been identified as United States. If this is in error, please Contact Us