About SCBS

Who can the service help? 

The Suicide Call Back Service is a 24-hour, nationwide service that provides telephone and online counselling to people 15 years and over who fit one of the following categories:

  • People who are suicidal
  • People caring for someone who is suicidal
  • People bereaved by suicide
  • Health professionals supporting people affected by suicide. 

The Suicide Call Back Service is especially suited to people who are geographically or emotionally isolated.

People who are suicidal

Some of the users of the service are those who are at risk of suicide and who have little professional support. Your counsellor will provide you with the support you need to keep yourself safe and link you into other local support services. 

People caring for someone who is suicidal 

The Suicide Call Back Service provides professional counselling and support to people caring for a loved one at risk of suicide. We will provide you with practical strategies on managing your wellbeing and supporting your loved one.

People who are bereaved by suicide

Our compassionate and specialist counsellors are there to help those bereaved by suicide. We support callers as they work through the myriad of questions and emotions that occur after a loved one takes their own life. All bereaved persons are encouraged to contact the service, regardless of how long it has been since the suicide of their loved one.

How it works 

The Suicide Call Back Service provides immediate telephone counselling and support in a crisis. Additionally,  we can provide up to six further telephone counselling sessions with the same counsellor scheduled at times best suited to your needs. 

Professional counsellors, with specialist skills in working with suicide-related issues, will assist you in working through difficult emotions. The counsellor will help you with goal planning, ensuring your own safety. and help to link you to other services in the community.

All information gathered during contact with Suicide Call Back Service is a Health Record that is recorded and stored securely and may be used for quality and training purposes. For further information, click here.

Client rights and responsibilities can be found here

How do I find out more?

Call the Suicide Call Back Service – 1300 659 467, or register for our online counselling service. 

The Suicide Call Back Service is available 24 hours a day, seven days a week wherever you are in Australia

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