About On the Line

The Suicide Call Back Service is funded by the Australian Government’s Department of Health and is delivered by On the Line.

On the Line is a professional social health organisation providing counselling support, anywhere and anytime. We listen and encourage people to feel better: building resilience, fostering healthy relationships, and connecting people with community support.

On the Line’s highly trained counsellors provide professional, quality telephone, web chat and video counselling services to more than 100,000 people each year. Many of our services are available 24 hours a day, seven days a week.

Our counsellors are experts in men’s mental health, anger management, family violence (using and experiencing), healthy relationships, integrated wellbeing, mental health, chronic health conditions, problematic drug and alcohol abuse, and suicide and trauma-informed practice for anyone affected by suicide.

We deliver several specialist services including the Suicide Call Back Service, SuicideLine Victoria, and MensLine Australia.