Do:
- Stay calm.
- Stay on the phone with the person.
- Find out where the person is and whether anyone else is there.
If the person’s life is in danger:
- Call 000 and explain to the operator that someone is suicidal.
- Request a welfare check on behalf of the suicidal person.
If the person’s life is not in danger:
- Focus on what will keep them safe for right now.
- Try to make a safety plan with the person.
National 24/7 Telephone Crisis Helplines
Suicide Call Back Service 1300 659 467
Lifeline 13 11 14
13YARN 13 92 76
Kids Helpline 1800 55 1800
For advice on mental health services and local support that’s available, contact Medicare Mental Health on 1800 595 212.
State 24/7 Crisis Support Services
Australian Capital Territory (ACT)
Access Mental Health Line
Access Mental Health offers mental health services if you need immediate support and assistance.
New South Wales (NSW)
Mental Health Line
Mental Health Line is staffed by mental health professionals who will provide advice and referrals to local mental health services, including urgent support if required.
Northern Territory (NT)
Northern Territory Mental Health Line
The NT mental health line can provide advice and support.
Queensland (QLD)
1300 MH CALL
1300 MH CALL is a mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders. They can provide support, information, advice, and referral.
South Australia (SA)
Mental Health Triage Service
The SA Health Mental Health Triage Service is the main point of access to state funded mental health services and can provide advice and information in a mental health emergency or crisis. It is staffed by mental health clinicians who will assess and refer to acute response teams where appropriate.
Tasmania (TAS)
Access Mental Health Phoneline
Access Mental Health is a mental health support, triage, and referral phone line. The service provides counselling support over the phone, information about the Tasmanian mental health system, and help making a referral to public mental health services.
Victoria (VIC)
NURSE-ON-CALL
NURSE-ON-CALL puts Victorians directly in touch with a registered nurse for caring, professional health advice around the clock.
SuicideLine Victoria
SuicideLine Victoria is a free phone and online counselling service that is available 24/7.
Western Australia (WA)
Mental Health Emergency Response Line
For residents of the Perth metropolitan area and Peel, the MHERL connects you with a trained mental health clinician for assessment, support and referral.
For people living in regional and remote areas of Western Australia, Rurallink provides an equivalent service from 4.30pm – 8.30am weeknights and 24 hours on weekends and public holidays.
Metro 1300 555 788
Peel 1800 676 822
Rurallink 1800 552 002
